TERMS AND CONDITIONS OF USE OF GIG APPS

1. Definitions

Application or Applications: The software programs provided by the Company, including GIG Alarm and GIG Task, downloaded by the User on any electronic device.

Company: AGUISAFI HUB S.A. de C.V., owner of the GIG Alarm and GIG Task Applications.

Device: Any device that can access the Service, such as a mobile phone, tablet, or other compatible equipment.

Personal Data: Any information that can identify the User, such as name, email address, telephone number, or unique identifier.

User: Any person who accesses or uses any of the Applications.

Alarm: Notification scheduled by the User to remind them of tasks, commitments, or events, either for themselves or for third parties (feature specific to GIG Alarm).

GIG: Name used to identify an alarm or task sent to a third party.

Task: Activity assigned to one or more Users within GIG Task that requires compliance confirmation.

Recurring: Alarm or task scheduled to repeat periodically on defined days and times.

Cancellation Code or CCU: Unique compliance code that allows marking an alarm or task as completed.

2. Creation and Management of the User Account

2.1 Account Creation Process

The User must register their phone number or email address.

A verification code will be sent via SMS or email.

Once validated, the User must complete their profile with:

Full name
Phone number
Email address
Date of birth
State of residence
Gender
Country
City

2.2 Important Conditions

The phone number serves as a unique account identifier.

To change it, the User must request it via email to support. The Company will respond within a period of up to 10 business days.

The email can be edited from the application before changing the number.

If the User cannot verify their email, they will not be able to manage the number change.
If they do not have access to the registered email, they will not be able to complete the process of modifying the phone number.

2.3 Modification of Data

The User will be able to modify from the application settings:

Full name
Date of birth
State
Gender
Email address

The phone number cannot be modified directly from the application.

3. Sending and Managing Alarms or Tasks to Third Parties (GIG)

The Applications allow sending alarms (GIG Alarm) or assigning tasks (GIG Task) to third parties to remind or require compliance with activities.

In GIG Apps, the User may accept a single GIG or accept all future GIGs from the same sender.

Acceptance implies consent to receive the corresponding notifications according to the settings established by the sender.

At any time, the User may reject a GIG. In case of rejection, it will not be scheduled or executed.

In GIG Alarm, each GIG must be sent individually to each recipient.
In GIG Task, a single name or task group may contain multiple GIGs assigned to different recipients, with independent settings for each one.

The Company will not be responsible for non-compliance with activities resulting from rejection, omission, inattentiveness, incorrect configuration, or lack of response by the receiving User.

3.1 Contacts and Teams

Users can add any type of contact or member within the application to send and receive alarms or tasks, including family members, friends, clients, collaborators, or others.

There is no limit on the number or type of contacts that can be added.

The User can delete contacts or members from the corresponding settings at any time.

The User is also free not to accept contact requests and to reject them.

3.2 Limits and Conditions

The use of the Applications to send spam, harass, intimidate, or affect third parties is not allowed.

The Company may suspend accounts for misuse without the right to a refund.

4. Verification and Confirmation of Compliance

In GIG Alarm and GIG Task, the confirmation code will be sent directly within the application to confirm compliance.

The Company is not responsible if the code is not received due to device failures, network issues, disabled permissions, or external interferences.

5. Operation of Notifications and Alarms

An initial notification will be sent at the scheduled time.

If not attended to, the application will generate additional reminders.

If postponed, notifications will resume according to the defined time.

If successfully confirmed with the corresponding code, no further notifications will be sent unless it is recurrent.

Alarms or tasks have sound, but they will only play if:

The device is not in "Do Not Disturb" mode.
The User granted notification permissions.

The User is responsible for keeping the necessary conditions active for proper functioning.

In GIG Alarm and GIG Task, each activation may generate up to 16 notifications according to the current technical configuration.

6. Subscriptions, Payments, and Cancellations

6.1 General Conditions

The Applications may offer a free trial period, which may vary according to ongoing promotions.

Subsequently, the User must subscribe (monthly, annual, or by number of seats).

The charge is made through the App Store, Google Play, or other authorized channels. In the case of business contracts that exceed the operational limits of digital stores, the Company may enter into direct licensing agreements.

The subscription renews automatically unless canceled in advance.

The applications may operate under licensing schemes based on the number of active users or assigned seats.

6.2 Refunds and Billing

There are no refunds except as permitted by the corresponding app stores or by mandatory legal provisions.

When the contract, purchase, subscription, or transaction is made through Apple App Store, Google Play, or any other authorized store/platform, refunds, cancellations, and returns will be subject to the terms and policies of that store/platform, and the User must manage them directly through their channels. The Company does not control or guarantee the origin of refunds processed by third parties and may apply, when appropriate, the adjustments or chargebacks resulting from such policies.

In cases where the Company enters into direct licensing agreements, corporate subscriptions, or seat sales outside of app stores, payments made will not be refundable unless expressly stated in the corresponding contract or by applicable legal obligation. In no case will there be proportional refunds for partially used periods. Early cancellation does not exempt fulfillment of agreed payments. The Company will not be responsible for business expectations, internal client goals, or results from the use of the service.

The Company will strive to respond to support requests within a maximum of 10 business days, unless applicable regulations or the policies of the distribution store/platform require a shorter time frame.

In case of billing errors, the User may contact support providing: full name and registered email; detailed description of the issue; evidence of the charge; and correct data for clarification.

The treatment of the User's Personal Data will be carried out in accordance with the provisions of the GIG Apps Policies available on the Company's official website. The User may exercise their rights of access, rectification, cancellation, or opposition (ARCO) at any time, as well as revoke their consent for the processing of their personal data, in accordance with the mechanisms established in these Policies and in applicable legislation.

6.3 Cancellation and Termination of Plans. (Direct Sales)

In plans acquired through direct agreements (licenses, corporate subscriptions, or seat sales outside of stores), the Client may request cancellation according to what is agreed in their contract; unless expressly stipulated in writing, cancellation does not generate refunds, and there will be no proportional refunds for partially used periods. Early termination does not exempt payment of amounts already accrued or committed.

6.4 Restrictions

Some features will only be available with an active subscription.

If a valid subscription is not acquired, access may be restricted in whole or in part.

6.5 Cancellation

The User can cancel from the app store or corresponding channel.

They will continue to use the application until the paid period ends.

6.6 Administrator Accounts and Seat Management

The Applications may allow a User to act as the administrator of an account that includes multiple seats or associated users.

The Administrator will be responsible for:

• Managing the assignment and use of the contracted seats.

• Authorizing or revoking access.

• Managing the corresponding payments.

• Supervising proper use within their family, business, or team group.

The Company will not be responsible for internal disputes between the Administrator and associated Users.

The Administrator states that they have the necessary authorization to contract and manage the service on behalf of the users included under their account.

7. Communications and Notifications

The User agrees to receive communications about developments and launches of new applications or other products from the Company, notifications within the application, emails related to news, security, or operation of the service, SMS messages for validations or essential notifications, as well as surveys within the application. Notifications can be configured by the User from their device's operating system; however, certain notifications may be essential for the proper functioning of the application. If the User disables notifications necessary for the operation of the service, some functionalities may be limited or disabled, without creating liability for the Company.

Acceptance of these Terms implies express consent to receive the aforementioned communications, without prejudice to the configuration options available to the User.

7.1 Communications Control

Certain internal notifications may be necessary for the functioning of the service.

The User may choose not to receive promotional emails.

SMS will only be used for essential or security-related matters.

8. International Regulatory Compliance

The Applications may be available in multiple countries and through various digital platforms.

The Company will strive to comply with applicable regulations regarding data protection, commerce, and electronic communications in the countries where the Applications are available.

The User acknowledges that specific obligations may vary depending on the country from which they access the Service.

9. User-Generated Content

The User is responsible for the content and use of alarms or tasks they send.

The use of the service to harass, threaten, or affect third parties is prohibited.

The Company may suspend accounts for any violation.

10. Use by Minors

The Applications are not designed for minors under 13 years of age.

Accounts between 13 and 17 years require consent or supervision from a legal guardian according to the applicable legislation in the respective country.

11. Intellectual Property

All rights to the Applications, content, logos, code, and technology belong exclusively to AGUISAFI HUB S.A. de C.V.

Reproduction or modification without express authorization is prohibited.

12. Jurisdiction and International Scope

The Applications may be available in multiple countries and through various digital platforms. These Terms are governed by the laws of the United Mexican States. For the interpretation, compliance, and enforcement of the same, the parties submit to the jurisdiction of the competent courts of Mexico City, United Mexican States, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile. This applies without prejudice to the non-waivable rights that may correspond to the User in accordance with the applicable mandatory legislation in their place of residence.

To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, consequential damages, lost profits, loss of data, loss of business opportunities, or any damages arising from the use or inability to use the Applications or the Service. Likewise, the Company will not be liable for failures, interruptions, or defaults resulting from third parties, including, but not limited to, cloud service providers, digital platforms, app stores, payment gateways, telecommunications operators, or User device failures.

The total and cumulative liability of the Company for any claims arising from or related to the use of the Applications or the Service, will not exceed in any case the amount actually paid by the User to the Company during the twelve (12) months preceding the event giving rise to the claim. In the event that the User has not made direct payments to the Company, the total liability will be limited to the equivalent of one hundred US dollars (USD $100). This limitation will apply regardless of the nature of the claim, whether contractual, tortious, or any other kind permitted by applicable law.

The Company may modify or update these Terms at any time. The modifications will be published on the official website or within the Applications and will take effect upon publication. Continued use of the Applications after such modifications will constitute express acceptance of the new Terms.

If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, such provision shall be deemed separable and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.